Client Service Officer

Client Service Officer

Contract Type:

Permanent

Location:

Brisbane - Queensland 

Industry:

Financial Planning

Contact Name:

Contact Email:


Contact Phone:


Date Published:

17-Dec-2025

Provide professional and proactive support to the Financial Planning team to enhance their client relationships. Established team with strong support. This role will start in the New Year
  • Opportunities for progression to PY or through other avenues
  • Multi-disciplinary firm with offices in Brisbane & Sydney
  • Award winning Financial Planning practice with a growing team

The Company & Culture
Our client prides themselves on their personalised style, guiding clients through every step of their long-term financial journey.  The team is professional with experience across a broad range of financial services, lending, and insurance. It is a committed team environment, and they support ongoing training and personal development whilst recognising and rewarding good performance.

The Role
In this role, you will be working in a small team within a larger business to provide professional administrative support in managing client affairs in an accurate and timely manner.  Your primary responsibilities will include:
  • Processing of day-to-day administrative tasks 
  • Scheduling and following up on client appointments
  • Updating client information into XPLAN (CRM)
  • Hands-on role assisting the team with the implementation of advice
About You
You use your initiative to create successful client outcomes and understand how your role assists in building long-term client relationships.  The successful person will have:
  • Excellent communication and interpersonal skills
  • Strong team ethic and motivated to succeed
  • Strong understanding of the financial planning process
  • Have the ability to work unsupervised or as part of a team
  • Must have experience with XPLAN
This could suit a career CRM/CSO or someone who is looking to progress to advice. The Senior Advisers in the business are open to mentoring quality candidates through their Professional Year.

Benefits
  • Work within a large professional office space
  • Education supported financially 
  • Work from home and in the office, based in Birtinya
  • Strong salary package reviewed annually
  • Career advancement is encouraged

What Next?

Please click on  APPLY NOW .  Alternatively, if you prefer to discuss this role in confidence before making an informed decision or have any questions, please email Ben MacKenzie at ben.mackenzie@profusiongroup.com

Please note, our office is closed from Friday, the 19th of December until Monday, the 5th of January.
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