Company Overview
Profusion Group is partnering with a truly impressive enterprise that is investing heavily in conversational AI as a core digital servicing channel. This organisation is recognised for strong engineering standards, thoughtful AI governance and a genuine commitment to building safe, trusted and high‑quality AI experiences.
Role Overview
This is a rare opportunity for a Conversational AI (Copilot Studio) Engineer to work on live, production GenAI solutions that sit at the very front of the customer experience.
You’ll own the design, build and operation of enterprise‑grade Microsoft Copilot Studio conversational AI solutions, working closely with Product, Engineering, Architecture, Security and Risk teams.
What you’ll be doing
- You will be championing, designing and operating customer‑facing GenAI chatbots across web, portal and mobile using Microsoft Copilot Studio.
- Designing conversational flows, prompts and behaviours that drive real service outcomes, and designing the most efficient AI‑to‑human escalation into contact centre platforms
- Applying content safety, PII redaction and guardrails appropriate to the solutions implemented
- Integrating with enterprise systems via APIs and secure data patterns
- Monitoring quality, performance and runtime behaviour in production
- Proven experience delivering customer‑facing conversational AI or chatbots
- Experience building Microsoft Copilot Studio (for conversational AI solutions), Microsoft Dynamics CRM platforms (particularly in servicing contact-centre)
- Strong understanding of Generative AI, prompt design and orchestration
- Hands‑on experience with RAG architectures
- Exposure to the Microsoft ecosystem (Power Platform / Azure)
- Comfortable operating in enterprise or regulated environments
- Practical, delivery‑focused mindset with strong stakeholder engagement
- Work on high‑impact GenAI products used by real customers
- Strategic, business‑critical role with strong executive visibility
- Modern engineering culture with a strong focus on AI safety and quality
- Melbourne‑based role with hybrid working
- Long term opportunity as conversational AI capability continues to scale
Profusion respect people, value diversity and are committed to equality. We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
