- Project Director - Payments & Acquiring
- RBA Regulation changes - Merchant Card Payment Costs & Surcharging
- 9 - 12 Months / Competitive Daily Rate
Company overview:
This leading financial institution is preparing its organisation-wide response to the Reserve Bank of Australia’s upcoming regulation on merchant card payment costs and surcharging, with significant implications across its acquiring, pricing, and merchant value propositions.
Role overview:
Project Director SME knowledge of Payments & Acquiring to support our Sydney based client define and deliver the changes required on the back of RBA’s upcoming regulation on Merchant Card Payment Costs & Surcharging.
This role is to support their Go to Market teams response to the Reserve Bank of Australia’s (RBA) merchant card payments costs and surcharging regulation.
Key responsibilities:
• Lead end-to-end planning, execution, and reporting for the merchant card payments costs and surcharging response, ensuring all deliverables align with RBA requirements and timelines.
• Develop and maintain the project plan, milestones, risks, and dependencies, driving cross-functional alignment and proactively resolving delivery blockers.
• Oversee merchant impact assessments and transition planning from current surcharging practices to a ban on surcharging and related price adjustments across products.
• Maintain a clear view of the competitive landscape and regulatory changes in merchant solutions, reinforcing and refining merchant value propositions.
• Support development of customer-facing communications and partner with Change Management to design internal training for frontline teams and external communication plans with Go to Market.
• Build and maintain effective relationships with stakeholders at all levels across Product, Product Marketing, Acquisition, Marketing, Corporate Affairs, Partnerships, Risk, and frontline bankers.
Skills and experience
• 10+ years’ experience in project or program management within financial services, specifically in merchant acquiring, leading regulatory or compliance-driven initiatives.
• Strong knowledge of payments acquiring, merchant services and pricing, card schemes, and Australian regulatory frameworks.
• Proven track record of managing complex cross-functional stakeholders in a fast-paced, evolving regulatory environment.
• Strong understanding of merchant impacts in card payments and ability to translate regulatory changes into practical business and customer outcomes.
• Results-oriented self-starter with excellent oral and written communication skills and the ability to influence at Director level.
What’s on offer:
• Competitive day rate, commensurate with experience and market expectations.
• Hybrid working model, with an initial expectation of 3–4 days in the Sydney CBD office, transitioning to 2–3 days once established in the role.
• Opportunity to shape and lead one of the most impactful regulatory initiatives in the Australian merchant payments and acquiring landscape.
How to apply:
If you have deep expertise in payments and acquiring and a strong understanding/ prior experience working closely on previous RBA consultations, please get in touch by clicking ‘Apply Now’.
**Due to the high volume of applications anticipated, only suitable candidates will be contacted.
