- Global financial services organisation
- 12+ month contract - $300 per day inc Super
- Hybrid remote / WFH x 2 days per week
- Melbourne CBD based close to train station
Profusion is working with a global financial services client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.
Role Overview
In this role you'll provide Level 1 support covering first point of contact support for the internal business in an ITIL framework. You will provide excellent customer service in resetting passwords, troubleshooting incidents, perform new employee set ups and more.
This will include but not limited to:
- End-user support
- Prioritising and triaging urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders
You will be a sharp and enthusiastic self-starter with ambitions to grow and learn in the Infrastructure space.
The following skills and experience are required to be considered for this position:
- Recently graduated IT Degree
- Demonstrated knowledge of Microsoft operating systems.
- An outstanding "customer first" customer service focus coming from a sales, retail or hospitality background
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Outstanding written and verbal communication skills
- Full Australian work rights (able to work 40 hrs per week)
This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.
Benefits includes:
- Full training provided inc ServiceNow for escalation ticketing
- Professional working environment
- Modern office close to a major CBD train station
- Free barista made coffee each day
- Hybrid model / WFH 2 days per week
(Due to the large number of applications only shortlisted candidates with full work rights will be contacted)
Profusion respect people, value diversity and are committed to equality.
We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
