- IT Service Desk Officer
- 12+ month contract - $300 pd inc Super
- Global Tier 1 financial services organisation
- Collaborative, high-performing culture
- WFH 2x days per week
- CBD based near train station
Company Overview
Profusion is working with a prestigious global financial services client who are seeking a motivated graduate to become a IT Service Desk Analyst who will join their high performing and close-knit team.
Role Overview
In this role you'll receive full training to provide Level 1 support covering first point of contact support for the internal business in an ITIL framework.
You will provide excellent customer service in resetting passwords, troubleshooting incidents, perform new employee set ups and more.
This will include but not limited to:
- End-user support
- Prioritising and triaging urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders
You will be a sharp and enthusiastic self-starter, outstanding communicator with ambitions to grow and learn in the Infrastructure technology space.
The following skills and experience are required to be considered for this position:
- Recent Master's Degree in Technology
- Demonstrated knowledge of Microsoft Operating systems.
- An outstanding customer service focus (eg from retail or hospitality background)
- ITIL knowledge (desired).
- Service Now ticketing system knowledge (desired).
- Microsoft Office 365 (migration, support and management) desired
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Excellent written and verbal communication skills
This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.
Benefits includes:
- Full tech training provided
- Professional 24/7 global financial technology environment
- Modern office close to a major CBD train station
- Competitive daily rate
- Hybrid model WFH x 2 days
- Weekly rotating roster: 7:30am-4:30pm, 8:30am-5:30pm, 9:30am-6:30pm
(Please note due to the large application response only shortlisted candidates will be contacted)
We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates and clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
