Job Description:
- Provide on-site technical support to team members with a friendly and personable demeanor
- Assist with mobile device support, including setup, configuration, and troubleshooting, while effectively communicating technical solutions in a clear and understandable manner
- Offer desktop support for hardware and software issues, ensuring smooth operation of workstations, and interacting professionally with business stakeholders
- Facilitate video conferences, including setup, troubleshooting, and providing technical assistance to participants, all while maintaining a calm and approachable demeanor
- Conduct basic hardware and software troubleshooting to resolve issues promptly,
- Collaborate with global IT team members to escalate complex technical problems and find solutions, contributing positively to team dynamics
- Provide exceptional customer service and communication to ensure a positive user experience, while building rapport with colleagues and stakeholders alike
Qualifications:
- Strong technical aptitude and a passion for problem-solving, combined with excellent interpersonal skills
- Experience with mobile device support, desktop support, and video conferencing systems, along with the ability to effectively communicate technical concepts to non-technical stakeholders
- Basic knowledge of hardware and software troubleshooting techniques, coupled with the ability to adapt communication style to suit different audiences
- Excellent communication skills and a customer-focused approach, with the ability to remain calm and professional under pressure
- Maturity and professionalism in all interactions, with the ability to navigate business environments and interact confidently with stakeholders
